Press Releases 2014

December 2014

This month MTEL started development on the DIRECT WBB system which will take messages from Firecom and send them directly to the WBB network bypassing the MTEL infrastructure. This system will reduce pager message delivery times by reducing the current dial up time into the MTEL infrastructure. Comms users should see a 20 to 30 second improvement in delivery time.

The system went on trial over the January break on a development system . At this point in time it is anticipated that the DIRECT WBB will be operational sometime between Q1 and Q2 2015.

Telstra WBB performance this month has been 100% with no outages.

There has been extensive maintenance issues this month with 8 sites suffering from lightning damage to power supplies and modems.


November 2014

This month the WBB suffered its first gradual degradation in its 3 years of operation. A database error in the active gateway stopped sites from re-establishing connection to MTEL. This happened over a period of 5 hours on one Sunday morning after midnight as sites performed their standard 24 hour reset. Unfortunately the problem was quite gradual and failed to trip any alarms on the events. The situation was resolved when it cut over to the redundant system at 6am and the new active system started the sites as the database was not compromised.

As a result MTEL has introduce a new alarming technique which checks for site functionality and if a percentage of the total number of sites are off line it activates normal alarm processes.

There are alarms for total failures of the WBB network due to Telstra outages. There have been 4 of these in the last month. All lasting approximately 45 minutes starting at 1 am. This is typical of a maintenance cycle from Telstra. The good news is the WBB is self healing and sites automatically reconnect after the outage.

As a result of these outages all WBB site expansion has been delayed until the new year until MTEL is confident the Telstra issues have been resolved. The only exception will be site failures of ISDN lines.


October 2014

Yungaburra and Malanda were added to the WBB networks in the Cairns region. This now means the tablelands  area has Malanda, Milla Milla, Herberton, Atherton, Ravenshoe, Yungaburra and Mareeba all on WBB. Messages for any one site are now sent to all these towns providing messaging for anyone traveling or working in these Centres.

Total WBB sites to date is now 46 sites.

The WBB Gateway back office development continues with development roughly approaching the halfway mark.

New features added to the Gateway has been the reduction of duplicated messages to pagers. MTEL has 3 sources of input into the Gateway to provide a level of redundancy in delivering messages. One disadvantage of that was the pager wearer often received multiple messages from each source. The new software accepts the first message from any data source then sends that to the WBB network. Duplicate messages were then recorded but not sent if the message was identical in the last minute. This means that the Hutchison Vodafone system which is directly connected to the Comms centre is often the fastest with delivery times of around 15 seconds on average.


September 2014

This month Black Mountain was installed to improve coverage for a number of groups in the North Coast region. After the removal of the Vodafone paging coverage from the Mothar Mountain site many brigades started reporting missed messages outside of the immediate townships. Black Mountain is a WBB higher powered wide area site, the first of its kind in the state. It runs a 50 watt transmitter and is capable of transmitting any DCS pager including RFB as well as QAS and QFES pagers.

Its primary coverage was for the Cooroy and Pomona wide area however it has shown to be effective for the Imbil, Kenilworth areas as well. The current Cooroy WBB site located at the station has been disabled and will be removed in the coming months.

The WBB Gateway back office development continues with the introduction of the Direct connected systems project. This new server will hopefully be eventually installed in DCS so that the WBB picocells can be paged directly by the Comms Centres rather than the current dialup into the MTEL communications systems. The Direct system will be backed up by the current dialup WBB system. The Direct system will provide a much faster activation of the pagers, in the order of 5 seconds from the time the Comms center hits the send button.


August 2014

This has been a very productive month for MTEL.

Maintenance has been performed in the Townsville region 9 sites visited with battery changes in all systems. All sites were in good operational condition with some batteries showing signs of fatigue for the 4 years since the last visit.

Ayr, Bowen, Collinsville and Charters Towers have been added to the WBB networks in the Townsville region. This brings the Northern region into the WBB operation with significant improvements to 5 sites.

Maryborough, Hervey Bay (Torquay station) have been added and the original WBB site Craignish was up graded to the WBB networks in the North Coast region.

MTEL has now upgraded over a quarter of the entire network to WBB. Software has been continued to be improved with new features being introduced in the dialup WBB system. QAS have now also been added to the WBB dial up backup via VisiCAD.

MTELPage 2014 is showing significant improvement in message delivery to Hutchison pagers with most Comms Centres now showing message delivery to Hutchison in under 10 seconds.

Mobile SMS message delivery has also improved significantly with all large groups sending messages without any errors. The recent change last week in the MDS will also help SMS delivery where mobiles are delivered every 3 seconds rather than the original 10 seconds.

Application has been sort and approval given to establish a new site at Black Mountain. This site will hopefully improve wider pager coverage for the Imbil, Cooroy, Cooran, Pomona and Kenilworth sites after Vodafone removed the Mothar Mountain site at the end of last year. The site will hopefully be operational by the end of September.


MTELGateway has been modified to generate emails for OFFLine picocells

MTELGateway has now been made fully redundant such that if one system fails on the WBB network it cuts over to the other system.

Cooran, Imbil, Duaringa, Pomona, Sapphire have been added to the WBB networks.



MTELGateway has been modified to generate more warnings during abnormal conditions.



Mareeba has been added to the WBB networks.

MTELPage 2014 is now running in all Comms Centres.

MTELPage to MTEL WBB Gateway direct service is now operational from Cairns, Townsville, Rockhampton, Southport and Toowoomba QFES Communication Centres.



Blackwater, Capella, Springsure, Rolleston, and Cooroy  have been added to the WBB networks.

Welcome to Central Highlands Regional Council who have joined the MTEL WBB Emergency Services Network.

Email to Paging Gateway now operational.

MTELPage to MTEL WBB Gateway direct service is now operational from Cairns, Townsville, and Rockhampton QFES Communication Centres.



Kooralbyn and Nanango  have been added to the WBB networks.

MTELPage 2014 has finally been released after beta testing. Currently on trial in Cairns QFRS it will be rolled out over the next quarter to all Comms Centres.

Systems Currently Installed: (as of 28/3/2014)

  • QFES Far Northern
  • QAS Brisbane

Anticipated Roll Out:

April 2014

  • QFES Brisbane  - Week1
  • QFES/QAS Central   - Week 2
  • QFES South East   - Week 3
  • QAS South East   - Week 4

May 2014

  • QFES North Coast   - Week 1
  • QAS North Coast   - Week 2
  • QFES/QAS Northern   - Week 3

June 2014

  • QFES/QAS South West   - Week 1
  • QAS Far Northern  - Week 2



Clifton has been added to the WBB networks.

After a severe lightning strike to Tully Fire station, the picocell was upgraded to WBB.

New components for MTELPage direct to MDS are being installed ready for upgrades in all Comms Centres to MTELPage 2014 in Q2 2014.

MTELPage 2014 will provide a faster as well as redundant message delivery through the Brisbane messaging systems.


Gayndah, Esk and Toogoolahwah picocells have now been added to WBB networks.

Upgrades to the MDS and MTELPage 2014 have been finalised ready for deployment in the first quarter of 2014. Trialing of the new software is still being conducted by Cairns QFRS.


Home ] Up ]  

This website is powered by Apache Web Server
Send mail to support@mtelcom.net.au with questions or comments about this web site.
Copyright 2012-2020 MTEL Communications Pty Ltd
Last modified: 09-Jul-2020