Primary Route: Successful message
MTELPage sends a message to the MDS system in
Brisbane. For priority messages this takes about 2-3 seconds.
MDS sends the message to the MTELGateway. This takes
about 2 seconds.
MTELGateway sends the message to the WBB Pico. This
takes 0.5 seconds.
The WBB queues the message and sends an ACK back to
the MTELGateway. About 0.5 seconds.
The MTELGateway then sends an ACK back to the MDS.
About 0.5 seconds.
The MDS sends the ACK back to MTELPage. About 2
seconds.
All up about 10 seconds.
There is a log of these events readily available
for last few messages. Go to the menu and select Show Relay Log. A
separate window will pop up and display the communication between
MTELPage and the MDS.
An example of the log is shown below.
17/03/14 15:31:24 c0215270120189 RESP: Strip
Response String-> 15:27:01 CREATED 15:31:10 INPUTQ 15:31:10
PORTASSIG 15:31:13 BUSY 17/03/14 15:31:24 c0215270120189 ELog:
15:27:01 CREATED
17/03/14 15:31:24 c0215270120189 ELog: 15:31:10 INPUTQ
17/03/14 15:31:24 c0215270120189 ELog: 15:31:10 PORTASSIG
17/03/14 15:31:24 c0215270120189 ELog: 15:31:13 BUSY
17/03/14 15:31:24 c0215270120189 ELog: 15:31:15 SMSSTX
17/03/14 15:31:24 c0215270120189 ELog: 15:31:16 SMSACC
17/03/14 15:31:24 c0215270120189 ELog: 15:31:18 MESSDELETED
17/03/14 15:31:24 c0215270120189 ELog: 15:31:20 DONE
17/03/14 15:31:24 c0215270120189 RESP: Updated history.
17/03/14 15:31:28 c0215270120190 RESP: Strip Response String->
15:27:02 CREATED 15:31:23 INPUTQ 15:31:23 USERNOTINBASE 15:31:24
DONE
17/03/14 15:31:28 c0215270120190 ELog: 15:27:02 CREATED
17/03/14 15:31:28 c0215270120190 ELog: 15:31:23 INPUTQ
17/03/14 15:31:28 c0215270120190 ELog: 15:31:23 USERNOTINBASE
17/03/14 15:31:28 c0215270120190 system: User not in MDS
database. Redirect to MTELQue
17/03/14 15:31:28 c0215270120190 RESP: Updated history.
17/03/14 15:31:34 c0215270020188 RESP: Strip Response String->
15:31:30 SWITCH_NO_RESP
17/03/14 15:31:34 c0215270020188 ELog: 15:31:30 SWITCH_NO_RESP
17/03/14 15:31:34 c0215270020188 system: No response from MDS.
Redirect to MTELQue
17/03/14 15:31:34 c0215270020188 RESP: Updated history.
Primary Route: Picocell is not available on the
WBB network.
There are times when the picocell is not
available. These are when the communications module in the picocell are
reset on a daily basis and when Telstra performs maintenance in the
local communications sites. This downtime has been reduced to a minimum
of around 1 minute per day.
Picocell messages are never stored in this case.
It is preferable that the emergency service user knows that the message
was undeliverable rather than delay it. In this way the user can make
alternative plans or chose to resend the message.
It the picocell is inoperable the following
sequence of events occurs.
MTELPage sends a message to the MDS system in
Brisbane. For priority messages this takes about 2-3 seconds.
MDS sends the message to the MTELGateway. This takes
about 2 seconds.
MTELGateway determines the picocell is not
available.
The MTELGateway then sends an FAILURE back to the
MDS. About 0.5 seconds.
The MTELGateway also sends an email message
to the designated region Comms centre.
The MDS sends the FAILURE back to MTELPage. About 2
seconds.
All up about 6 seconds.
