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Welcome to MTEL Messaging Centre
Overview:
The Messaging Centre is a web based application dedicated to sending
messages to the MTEL Connect APP. It is designed to allow users to send
messages to their respective groups and use the MTEL Connect APP to gauge
responses.
The messaging centre has dedicated user groups and is for authorised
personnel only. It is intended to be used as a efficiency tool for
coordinating large groups of users. The service is not intended for turnout
messaging or messaging to co-ordinate life-threatening events.
The messaging centre can be used with a mobile by browsing to the server
site. Using shortcuts of the website on the home screen of the mobile makes
it a very accessible and easy too to use. To request the website URL please
contact MTEL.
Operation:
- Enter the Agency. This is allocated to the co-ordinator of the
group. Think of it as a password.
- Enter the Group to send a message. This can be a number or
alpha-numeric label. This group name is allocated by MTEL.
- Enter the appropriate message. (note. the messages are also sent to
the relevant Comms Centre)
- Hit the send button.
When sending messages the author should be cognoscente of its
content. It is important that the message content does not conflict with
Queensland Privacy Act. (https://www.oic.qld.gov.au/about/privacy)
If an anonymous message is sent to a group and it deemed
inappropriate, the co-ordinator should request from MTEL another Agency
name.
Note that if Agency or Group name is incorrect the Messaging Centre
will not respond with a failure message. The author should re-enter the
information again. This is necessary to stop illegal activity attempting
to guess the agency or group name.
Support:
The Messaging Centre is provided by MTEL "fee free" to authorised users.
It operates 24/7 though MTEL is not contractually obligated to maintain the
service. Whilst every effort is made to operate this service, it runs on a
"as is" basis and considered a non-essential service. If the author is
experiencing problems with the website, please report the problem to the
relevant Communications Centre for your region. The Communications Centre
will then instigate a fault report to MTEL.
MTEL does not maintain direct support for the messaging centre however
MTEL may contact the authors directly to diagnose any messaging problem.
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